Where's my order?
Once your order ships, we email you a tracking link straight away — it's usually in your inbox within 1–2 business days of ordering. Can't find it? Check your spam or promotions folder first.
Delivery times
Orders arrive within about 1 week, Australia-wide, with free tracked shipping on every order. See our Shipping & Tracking page for full details.
Check your order history
If you created an account at checkout, you can also see your order status any time by signing in and viewing your order history.
Haven't received a tracking email, or your order seems delayed?
Email us at mypetscare.ctct@gmail.com with your order number and we'll look it up and get back to you as soon as possible.